bestbuddyCHINA TO MALDIVES
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YOUR JOURNEY STARTS HERE
CHINAMALDIVESA buddy all the way.
Back to homeTHE BEST BUDDY SHIPPING GUIDE

First shipment?
You’ve got a buddy.

From your supplier in China to your doorstep in the Maldives. Here’s exactly what to do, one simple step at a time.

Start with step 01 Open my portal
6 clear steps Real portal walkthroughs
Your shipping journey, in one place
The new Cargo Buddy customer portal with shipping documents and package updates
A little guidance.
A smoother journey.CHINA MALDIVES
BEFORE YOU START

Keep these handy.

Your mobile number
For arrival updates

Your email & address
For your customer account

Your supplier’s contact
To share the shipping details

YOUR JOURNEY, STEP BY STEPSwipe to see all 6 steps
01FIRST, MAKE YOURSELF AT HOMESTEP 1 OF 6

Create your account.

One account keeps your packages, documents and payments together.

  1. Select Create an account and register with your email, mobile number and address.
  2. Use Log in with your email and password. Open your account menu, then My profile, to update your email, phone number, address or password.
  3. Keep your mobile number up to date and note your customer ID, such as CS-000002-02. Use this ID on your shipping documents.
Already have an account? Open your portal

Trying the preview? The login page has Customer portal and Admin portal buttons for direct access. Registered preview accounts work in the same browser.

You’re ready when…You can open your profile and see your contact details and customer ID.

Create an account
CUSTOMER PORTALEXAMPLE VIEW
Example My profile screen in the new customer portal, with contact details, customer ID, Edit contact details and Change password controls. View fullscreen
After registration: find your details under My profile.
02TWO FILES. ONE EASY START.STEP 2 OF 6

Download your shipping documents.

Your shipping label identifies your cargo. The packing list tells us what is inside.

  1. Open Overview and find Shipping documents, headed Your next shipment starts here. Your shipping ID appears beside it.
  2. Choose Download shipping label. Check the preview, then use Open / print PDF or Download PDF. Your label includes the seller instructions and warehouse receipt.
  3. Choose Packing list and download the template. Read the shipping policy and prohibited items before sending any goods.
Shipping policy Prohibited items

You’re ready when…You have your shipping label and a packing list ready to share.

Get my shipping documents
CUSTOMER PORTALEXAMPLE VIEW
Shipping label PDF preview with the original shipping mark layout, bilingual fields, customer QR code and dashed box. View fullscreen
Shipping label: your customer details in the supplied three-page format.
03A LITTLE PREP GOES A LONG WAYSTEP 3 OF 6

Send the details to your supplier.

Send everything together so your supplier knows exactly where your cargo needs to go.

  1. Share the confirmed China warehouse address and your shipping label with your supplier.
  2. Ask them to complete the packing list and attach a clear shipping label to every carton. Your customer ID must stay visible.
  3. Download Supplier guide from Overview and send that too. It explains the preparation and warehouse delivery steps.

Check the address before dispatch. Confirm the warehouse address with your buddy and check the container cutoff before dispatch. The schedule appears below the homepage hero and below package updates on your portal Overview.

You’re ready when…Your supplier has the address, label, packing list and instructions.

Open supplier documents
CUSTOMER PORTALEXAMPLE VIEW
Supplier guide document preview in the new portal, showing preparation, carton labeling and warehouse delivery instructions. View fullscreen
Supplier guide: preview the instructions, then download and share.
04YOUR CARGO, WITHOUT THE GUESSWORKSTEP 4 OF 6

Get notified. Follow every step.

Once your cargo is received and recorded at the China warehouse, you can follow its status in your portal.

  1. Open Packages in your portal, or choose Track my packages from Overview.
  2. Find your package and open its details to see the latest status, carton count and shipment information.
  3. Use Shipments to see the container and its packages. In package details, choose Upload completed packing list to attach your supplier’s XLSX or PDF.
At warehouseIn transitCustoms clearedDelivered

You’re ready when…You can find your package and understand its current status.

Track my packages
CUSTOMER PORTALEXAMPLE VIEW
My packages screen showing warehouse packages with orange boxes and in-transit packages with white boxes on blue cards, with four shipping stages. View fullscreen
Packages: the highlighted stage shows where your cargo is now.
05ALL YOUR CHARGES, IN ONE PLACESTEP 5 OF 6

Review your invoice. Complete payment.

Freight invoices are prepared when cargo reaches our China warehouse and is assigned to a container. Find freight, customs clearance and other applicable invoices under that container.

  1. Open Payments and find your container. Freight, customs clearance and other charges appear as separate invoices when applicable; some containers only have a freight invoice. Choose View invoice to check each bill. USD is the main currency.
  2. Choose Pay now. Transfer the invoice amount to one of the bank accounts shown, then attach your JPG, PNG or PDF transfer slip.
  3. Submit the slip for verification. Your invoice shows Pending approval until the team verifies the transfer and marks it Paid.

You’re ready when…Your payment has been verified and the invoice is marked Paid.

View my payments
CUSTOMER PORTALEXAMPLE VIEW
My payments screen with an outstanding invoice, Pay now and View invoice buttons. View fullscreen
Payments: invoices are grouped by container. Review each invoice before choosing Pay now.
06THE LAST LITTLE STRETCHSTEP 6 OF 6

Your cargo. Your doorstep.

Once customs clearance is complete and all applicable container invoices are paid, request pickup or delivery from your package details.

  1. Check that your package is Customs cleared and all freight, customs clearance and other applicable invoices are marked Paid.
  2. Open the package details and find Pickup & delivery. Choose Arrange pickup or delivery, select your preference, and enter your contact and delivery details.
  3. Submit your handover request and wait for your buddy to confirm the collection point or delivery arrangements. Your package becomes Delivered after handover.

You’re ready when…Your cargo is with you. That is a journey well shipped.

Arrange pickup or delivery
CUSTOMER PORTALEXAMPLE VIEW
Package details showing the pickup and delivery request options for cleared cargo. View fullscreen
Pickup & delivery: request handover once your cargo is cleared and all invoices are paid.
SEND IT ALL TOGETHER

Your supplier’s
little checklist.

A quick double-check before your goods leave your supplier.

  • Confirmed China warehouse address
  • Your shipping label on every carton
  • Completed packing list
  • Container cutoff and planned sailing date checked
  • Supplier guide and shipping rules reviewed
A FEW HELPFUL ANSWERS

Small questions.
Clear answers.

Still unsure? Ask your buddy

Where do I find my customer ID?

Open Overview and look at the shipping ID card beside Shipping documents. IDs use the format CS-000002-02. Your customer ID also appears in My profile and on your downloaded shipping label. Ask your supplier to keep it visible on every carton.

Which documents should I send my supplier?

Send your shipping label, packing list and Supplier guide, together with the confirmed China warehouse address. All three documents are available from Shipping documents on Overview.

Why can’t I see my package yet?

Your package appears once it has been received and recorded at the warehouse. If your supplier says it has arrived but you cannot find it, contact the team with your customer ID and the supplier’s delivery details.

I completed checkout. Why is my invoice still unpaid?

Confirmation can take a moment. Open Pay now and choose Check payment status before trying again. A cancelled or unsuccessful checkout leaves your invoice unpaid. Contact your buddy if the charge appears on your account but the invoice has not updated.

Can I arrange delivery instead of pickup?

Yes. Once customs clearance is complete and every applicable container invoice is paid, open your package details and choose Arrange pickup or delivery. Submit your preferred address and wait for the team to confirm.

A BUDDY, EVERY STEP OF THE WAY

Ready when you are.

Your first shipment starts with a simple hello.

Create my account Talk to a buddy

Portal images use example customer details, package statuses and amounts. Use the details shown in your own account.

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